Shipping Policy
Arcade Processing LLC d/b/a CardOutpost
Applies to physical cards on CardOutpost · Last updated: September 2, 2026
1. How shipping is priced
Shipping is not a flat fee. The cost of a shipment is calculated at checkout and varies with the destination, the value of the cards inside it, and the carrier and delivery speed used. You always see the exact shipping cost before you pay — there are no surprise charges after checkout.
From time to time we may run promotions that reduce or waive shipping on eligible orders. Where a promotion or a product page states a shipping offer, we honour it; otherwise the price shown at checkout is what applies.
2. Where we ship
We currently ship physical cards to the following 32 destinations:
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Singapore
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Arab Emirates
- United Kingdom
- United States
If your country is not listed, you can still buy and hold cards in your CardOutpost account — you simply cannot request physical delivery yet. We are adding destinations over time; email us and we will tell you where yours stands.
3. How delivery works
Cards are not dispatched automatically. A card you own is credited to your CardOutpost inventory, and you request delivery when you are ready - so you can hold a card, or collect several purchases and have them sent together.
- Buy - the card moves into your inventory as soon as payment clears.
- Request delivery - choose the card and confirm your address whenever you want it shipped.
- We pack and dispatch - your card is packed and shipped once your delivery request is processed.
Orders move through four states you can follow from your account: Order Placed, Processing, Shipped, and Delivered.
4. Handling and transit times
Delivery requests are processed within 2 business days. Transit time depends on destination, and international parcels may be held briefly by customs.
Business days exclude weekends and public holidays. Tracking updates come from the carrier, so movement can take up to 48 hours to appear after dispatch.
5. Packaging
Every card is penny-sleeved and secured in a rigid magnetic-closure display case — our Premium Magnetic Case — then boxed for transit. Graded cards ship inside their original sealed grading slab; we never open, re-case or re-grade a slab.
6. Shipping several cards together
You can combine several cards into a single shipment. The cost is quoted at checkout for the shipment as a whole - so sending several cards together is usually cheaper than requesting each one as its own parcel.
7. Addresses, customs and duties
You are responsible for the accuracy of the delivery address you provide. We cannot redirect a parcel once it has been dispatched, and a shipment returned to us as undeliverable because of an incorrect address may be re-sent at your cost.
Prices are shown in US dollars. Import duties, taxes and customs charges are set by the destination country, are not included in the price, and are the recipient's responsibility. We declare shipments accurately and cannot mark a parcel as a gift or understate its value.
8. Cards returned after a quality check
Occasionally a card is returned to your inventory after you request delivery because it did not pass our quality check. When that happens you can always sell the card back to us - we never want you to receive a subpar item, so we take full responsibility and offer a 110% buyback on any card we hold back.
9. No-symbol cards
For a no-symbol card we send a card that is the same as, or very similar to, the original in type and value. To be sure you are never worse off, the replacement is always of equal or higher value.
10. When a card can be returned
A card can only be returned if the card you received does not match the card you originally won or were shown in the order. We verify this by cross-checking the card against its digital imprint and the photos taken by our warehouse team.
11. Questions
Email support@cardoutpost.com with your order details and we will help.