Support
How balances, packs, selling, withdrawals and shipping work on CardOutpost. If your question is not here, our Help Centre will get you to a person.
CardOutpost is a digital pack-opening platform for Pokémon trading cards. You buy a pack, open it, and keep whatever you pull in your collection. From there it is your call: sell the card back to us, list it on the marketplace, or have the physical card shipped to you.
Yes. Every card in your collection is a real graded card, and you can have yours delivered in its sealed slab whenever you want it. We stock cards by exact card, grade and grading company — so you receive that same card, at that same grade, from that same grader, carrying its own certification number rather than the one pictured.
Every graded card carries its grading company's certification, and each card page links straight to that grader's own lookup — so you can check any card yourself in seconds. We accept slabs graded by PSA, BGS, CGC and SGC. Cards arriving at our vault are inspected and their certification numbers matched against what was declared, and anything we can't verify goes straight back.
In our vault — high-security, climate-controlled chambers at our U.S.-based warehouse. Cards stay there while you hold them, and move only when you list one, sell it back, or ask us to ship it.
Deposit funds into your CardOutpost account. The deposit lands in your Pack Balance, and you use that to buy packs.
Pack Balance is what you buy packs with. Money you deposit goes here. It is non-refundable, and it cannot be withdrawn as cash — it only buys packs on the platform.
No. Pack Balance cannot be withdrawn or refunded. What you can withdraw is your Earnings Balance — sell an eligible card back to us and the proceeds land there, ready to cash out.
Earnings Balance is what you receive when you sell an eligible card back to us. Unlike Pack Balance you can withdraw it, and you can also spend it on more packs.
Pick a pack you have the balance for and open it. What you pull is decided by a weighted random system, and the odds sit on every pack before you buy.
Yes. Every pull runs through a weighted random system on our servers, and it's audited. Nothing adjusts for who you are, what you've spent, or how you've done so far. The odds sit on every pack before you buy, and the max pull value is the ceiling — not what a typical pack returns.
No. Every card comes out of the randomized system. Nobody can pick or promise you a specific card before a pack is opened.
No. No pack guarantees a high-value or specific card. Each opening is independent, so one result tells you nothing about the next, and the max pull value shown on a pack is the ceiling rather than the average.
Two ways. Sell back to us for instant credit — 100% of the displayed value, minus a 3% handling fee that is deducted from the sale, in your balance right away, and that sale is final. Or list on the marketplace at any price from 50% of the card's market value upward, and the payment lands in your balance the moment someone buys.
The sell-back value is the card's market value at the time you sell. We buy eligible cards at 97% of that, with the remaining 3% charged as a handling fee. The proceeds go to your Earnings Balance.
Yes. Earnings Balance buys packs exactly like Pack Balance does.
Yes. Earnings Balance is withdrawable through whichever method matches how you deposited. Cash withdrawals — PayPal and bank transfer — require a passed identity check first: a request made before then waits as awaiting verification until you complete it. USDC withdrawals can go out before your identity check while your lifetime crypto withdrawals stay within a limit; a request that would cross it also waits for verification.
Which method you can use depends on how you deposited. Today the options are PayPal, a bank transfer through Stripe Connect for US accounts, and USDC on the Base network.
It depends on the method. USDC on Base is processed automatically and usually arrives within minutes, though network conditions can change that. Stripe Connect bank transfers are usually approved in the app, and the transfer itself takes about two business days to land. PayPal withdrawals are processed by hand within 24 to 48 hours, then typically take one to three business days to reach your account. If yours is running longer than that, contact support with your account details and we will look into it.
Yes. A card, Apple Pay, Google Pay or PayPal deposit withdraws back to PayPal. A bank transfer through Stripe Connect withdraws back to your bank. A crypto deposit withdraws as USDC on the Base network. Check the method and the details you enter before you confirm — wrong details delay a withdrawal.
Usually because we could not read or match what was submitted. The common causes are an unclear or unreadable ID, a document that does not meet the requirements, a selfie that does not sufficiently match the ID, or details that do not match the rest of your submission. Support will tell you what to fix, and you can verify again.
Almost always a name mismatch. The name on your verified ID has to match the name on the payout destination — so a withdrawal is rejected when the two differ, when a PayPal destination cannot be verified, or when the PayPal account belongs to someone other than the verified account holder. Payout details must belong to you.
Pick the cards you want from your inventory and request a shipment — up to 20 cards per package, with a combined value of at least $20. Every card travels in a premium magnetic case. Shipping is a flat $20 per shipment, or $10 for Outpost Gold members, plus $5 for the case. The exact total and current delivery timing are shown before you confirm, and you can track every step on the shipping page.
We ship physical cards to a fixed list of destinations, set out in full in our Shipping Policy. If your country is not on it you can still buy and hold cards in your account — you just cannot request physical delivery yet.
See every destination we ship to →Up to 4 weeks for a standard shipment, and eligible slabs already in our vault arrive within 7 days. The longer window exists because we source physical cards from international suppliers, so customs, carrier delays and distance all play a part. The timing shown when you request a shipment is the one that applies to your order.
No — each card goes one way or the other. You either sell it back to us, list it on the marketplace, or request physical shipment of it.
The condition is shown on the card before you ever ship it, and that is the condition we fulfil against. Ungraded cards run on a five-condition scale from Near Mint down to Damaged — we do not offer Mint or Gem Mint ungraded cards, and Near Mint does not mean flawless. Our Card Condition Guidelines set out exactly what wear each condition permits. Graded cards ship sealed in their slab at the grade shown.
Read the Card Condition Guidelines →We send a card that is the same as, or very close to, the original in type and value. The replacement is always of equal or higher value, so you are never worse off.
A card can be returned if what you received does not match the card you originally won or were shown in the order. We check this against the card's digital imprint and the photographs our warehouse team takes.
Read the Shipping Policy →Because it did not pass our quality check. We never want you to receive a subpar item, so we hold the card back and take responsibility for it — you can sell any card we hold back at a 110% buyback.
Read the Shipping Policy →A daily streak. Claim your reward each day to keep the run going — miss a day and the streak resets.
No. The streak runs on a seven-day ladder that grants a free pack on days 1, 3 and 7, and XP on the days in between.
Yes, but the proceeds go to your Pack Balance rather than your Earnings Balance. A streak pack costs you nothing, so what it returns stays on the platform.
XP tracks how far you have progressed through the rank tiers. You earn it by opening packs and by claiming your daily streak.
A place where CardOutpost members buy and sell cards directly from one another, instead of only selling back to us.
You set it. As the seller you choose your asking price, with no upper limit and a minimum of 50% of the card's market value — the listing screen shows that card's minimum before you confirm. Buyers can place an offer instead of paying the asking price; the same 50% minimum applies, and you can accept or decline.
Under your listings in the Activity section.
Every listing runs for 7 days and expires at the end of that window if nobody buys. All listings run the same length; there is no option to pick a shorter or longer one.
Into whichever balance the buyer paid from. If they paid with Pack Balance the proceeds land in your Pack Balance; if they paid with Earnings Balance they land in your Earnings Balance. A buyer who mixes the two credits each of your balances in the same proportion.
You can ask, and support will review it. Under our Terms of Service refunds are generally limited to cases where one is required by law or where a genuine duplicate charge occurred. Send support the transaction details and the request is reviewed case by case.
Read the Terms of Service →Not simply because you are unhappy with what a completed pack opening produced. If you think something genuinely went wrong with the transaction, contact support and we will review it against our Terms of Service.
No. A payment dispute is not the route for a card received from a completed pack opening. If something genuinely went wrong with a transaction, contact support first so we can investigate it properly.
Contact support with the transaction details. That covers a duplicate charge, missing Pack Balance or Earnings Balance, a payment processed incorrectly, or any other transaction issue — we will review the specific transaction and investigate.
Live chat is the quickest route to a person, and it is open from the chat bubble on most pages. You can also email escalations@cardoutpost.com. Either way, include your registered email address and any relevant transaction, withdrawal, pack or order details, so the team can find your account and investigate straight away.
Go to the Help Centre →Your registered email address, the transaction or withdrawal details, the relevant order or pack, screenshots if you have them, and a short description of what happened. Complete information is what lets us resolve it on the first reply.
Live chat is the quickest way to reach a person. You can also email escalations@cardoutpost.com or visit the Help Centre. Include your registered email address and the relevant transaction, withdrawal, pack or order details, and we can pick it up on the first reply.